Supervisors	Beneficiary collaborators	Libera Terminals
350	5,000	760

Branches: 591	States: 27

Rapid growth and new challenges in employee management

Grupo Diagnóstico PROA is one of InfoBlock's success stories thanks to its track record, sustained growth, and constant commitment to technology. Founded in 1951, it is now the fastest-growing private company specializing in clinical analysis laboratories and diagnostic testing in Mexico.

Currently, Grupo Diagnóstico PROA offers more than 2,300 types of clinical analyses in more than 400 branches, distributed in 27 states of the country, and has a staff of more than 5,600 employees, including doctors, nurses, technicians, administrative and customer service personnel.

This accelerated growth presented a clear challenge: managing the time, shifts, and daily operations of thousands of employees with different roles and needs, without losing control, efficiency, or regulatory compliance.

The need to continuously optimize processes

PROA's operation requires collaborators capable of efficiently manage your tasks, at the same time as the organization is constantly transforming the functionalities aimed at patients and doctors.

This dynamic led Grupo Diagnóstico PROA to seek a technological solution that would allow it to continuously optimize your human capital management processes, supporting its growth without increasing the operational burden on the Human Resources area.

They found the answer in InfoBlock, a platform that combines hardware and software for transform working time into reliable information, adaptable to the changing needs of the business.

More than a tool: an evolving ecosystem

From the outset, the collaboration with InfoBlock was not conceived solely as the implementation of an attendance tracking tool. The goal was to build a technological ecosystem capable of evolving at the pace of PROA, reducing operational tasks and allowing Human Resources to focus on strategic work.

“Infoblock has allowed us to transform the way we manage our employees. We now have greater control, precision, and efficiency in our processes. This allows us to focus on what really matters: the well-being of our team and the quality of service we provide to our patients.”, explains Adriana Llata Bautista, IT Human Capital Project Leader at Grupo Diagnóstico PROA.

Release and TimeBlock: all contributor activity at a glance

One of the first impacts of the implementation was the adoption of the biometric terminal Libera, which allowed for accelerating daily operations by optimizing attendance control, absence management and justifications, and compliance with labor regulations, especially regarding overtime.

With the InfoBlock platform, Grupo Diagnóstico PROA also achieved automate the pre-payroll calculation, reducing errors and freeing the Human Resources team from repetitive tasks.

Today, PROA has detailed and real-time information available on:

• Attendance
• Overtime
• Absenteeism
• Incidents and other key indicators

This translates into transparency in time management and strategic decision-making 24 hours a day.

From paper to time management with no margin for error

In the Mexican market, it's still common for many organizations to manage payroll and incidents using paper or Excel spreadsheets. For a company like PROA, with thousands of employees and complex shift schedules, this practice is not a viable option.

The competitiveness of their operation is strengthened because InfoBlock allows a line of work connected to a programmable logic controller, where the employee records their attendance using a fingerprint. This reliable record is the starting point of a process that eliminates errors from the outset.

Based on this record, the organization can:

• Determine productivity bonuses
• Manage incentives
• To provide the employee with real-time visibility into their situation

Libera thus becomes the "employee's personal computer", from where they can consult key information related to their workday.

A model for other organizations in the health sector

This success story not only reflects Grupo Diagnóstico PROA's forward-thinking vision, but also serves as a benchmark for other organizations in the health sector. In an increasingly competitive and digitalized environment, the adoption of solutions like InfoBlock is key to building more efficient, human and sustainable operations.

Currently, InfoBlock processes information from 15 million employees monthly, serves 10,000 supervisors, and has 9,000 computers installed in Mexico and Latin America.

Adriana Llata Bautista, IT Project Leader for Human Capital