Supervisors	Beneficiary collaborators	Libera Terminals
450	+15,000	400

Complexes: +300	Cities: 100

When operations don't stop, time management must be reliable.

Cinemex's operations are characterized by their high intensity: continuous openings and closings, variable shifts, constantly rotating teams, and a dynamic that, in practice, approaches an extended operation throughout the day. In this context, any inconsistency in attendance records, incident reports, or support can quickly escalate and become an operational problem.

Therefore, the objective was clear: to have a solution capable of to give control and precision to a complex operation, ensuring reliable records, operational continuity, and correct payment for employees.

Why Cinemex chose InfoBlock

The decision to implement InfoBlock was based on two key factors:

1. The ability to solve a complex operation, with multiple shift schemes, flexible working hours and continuous operation that does not allow for errors in timekeeping.
   
2. A model of close support, with a team involved in both the implementation and evolution of the system.

More than just a tool, Cinemex was looking for a supplier with in-depth knowledge of the operation, capable of responding quickly and judiciously to real-world field scenarios. The difference compared to other alternatives was perceived in the model of care and response, focused on resolving operational incidents and ensuring continuity.

Customized configuration to reflect the reality of the business

Cinemex operates with highly variable work schemes: employees who work only on weekends, shifts that change frequently, roles with different dynamics, and an operation that requires immediate reaction.

Therefore, the implementation of InfoBlock was a process of custom configuration, aimed at accurately reflecting the reality of the business. Reports, interfaces, and information structures were developed to allow records to flow correctly to pre-payroll and to give internal teams visibility and control.

This work involved key areas such as operations, human resources, audit and IT, ensuring that processes were aligned from the start and that control did not depend on a single team.

From initial uncertainty to a reliable system

As with any project of this magnitude, the initial phases involved adjustments. The difference lay in the approach: addressing incidents root, preventing them from happening again.

This process allowed us to build one of the most relevant benefits for the operation and for the employees: certainty.

The certainty that the record is correct, that the information is processed properly, and that the payment accurately reflects the time worked.

Order, visibility, and consistent operating habits

The implementation of InfoBlock impacted not only the technology but also the way things were done. The system helped to establish order and visibility in processes that previously could be handled informally, such as the management of vacations and breaks, especially at levels of operational responsibility.

Today, these processes are managed with greater clarity, aligned with regulations and supported by reliable information, which facilitates both decision-making and supervision.

Security and auditing as pillars of the system

One of the aspects most valued by Cinemex has been the security in time management, particularly in biometric controls. The system allows for detailed tracking of re-enrollments: how many times they occur, who performs them, and why.

This level of traceability is key for internal auditing and to ensure the integrity of information that directly impacts payroll and incentives.

Support designed to not interrupt operation

In an operation where any failure can escalate in minutes, the response must be immediate. Cinemex operates with a tiered support model that begins on-site, with managers trained to identify and resolve common scenarios, and scales up in a structured manner when specialized technical assistance is required.

This model allows for maintaining operational continuity and addressing incidents without affecting business flow.

Effective adoption and meaning of registration

Employee adoption was achieved when time tracking ceased to be perceived as an administrative obligation and was understood as a fundamental part of their workday. By linking accurate time tracking with incentives and the certainty of payment, these benefits were consolidated. positive habits that are now part of the daily operation.

Impact on employees: fair pay and job security

InfoBlock's most significant impact on the lives of its employees is reflected in two key elements: on-time payment and fair payment. Having clear rules and reliable records reduces the perception of errors or injustices, which directly impacts retention and the sense of belonging within the organization.

A recommendation based on actual operation

Cinemex's recommendation of InfoBlock is based on daily experience: a platform that works consistently, responds in demanding environments, and provides security, control, and confidence to both operations and employees.

For organizations with complex shift schedules and high-intensity operations, this case demonstrates that well-structured time management is a key enabler of efficiency, continuity, and trust.

Mario Arévalo, Human Resources Project Leader